GO Malta

GO Smart Wi-Fi – Guaranteed

Reliable Broadband connectivity in every corner of your home with ‘GO Smart Wi-Fi’- Guaranteed!

 

GO has today launched its latest in a line-up of innovative products – its ‘GO Smart Wi-Fi’, which guarantees top speed broadband in every corner of one’s home. What’s more, this product is offered as part of the ‘Try and Buy’ scheme, where customers can try the product without committing, with the option of returning the product, at no cost, if it does not live up to the customers’ expectations. It also comes with a dedicated App, which also allows parental controls and a host of other user friendly features. On the other hand, by means of a specialised support service, GO can also monitor the health of the Wi-Fi signal remotely and proactively address any issues that may be encountered.

 

Wi-Fi connectivity issues are the source of at least 60% of calls made to telecoms call centres. This is supported by an independent survey which shows that unless broadband speeds are experienced seamlessly across the home, then the customer experience falls short of what the connection is actually capable of. In other words, a strong Wi-Fi connection has become more of a priority than further enhancing broadband speeds.

 

‘We have invested heavily in our TrueFibre network over the years and to date, we remain the only operator that offers TrueFibre up to one’s living room. However, due to a number of factors, which also include house design, in some cases, our customers were not experiencing the full capability of our state-of-the art networks as the speeds reaching their homes, is not necessarily the speeds experienced on their respective devices,’ explained Nikhil Patil, CEO at GO. ‘We now offer a one-stop-shop solution for both broadband and Wi-Fi Service. Our new Wi-Fi pods promise the same internet experience, wherever you are in your house,’ he continued.

 

Talking about the customer experience, Antonio Ivankovic, Chief Commercial Officer at GO explained that GO has focused heavily on this in the past year. ‘We have invested a great amount of time, energy and resources to ensure that we reconnect with our customers, understand their needs and their pain points and address these as efficiently as possible. We recognised that Wi-Fi was an issue and left no stone unturned until we found and deployed a product that is designed well enough to address this reality,’ he explained. ‘We are committed to offer the best customer experience on the island, from the decision to try, all the way through to installation,’ he continued.

 

At a one-time fee of €30 and a monthly subscription of just €2.99 for two pods, this product is well placed to support the demands of remote working and home-schooling in the wake of the covid-19 outbreak and beyond.

 



Sure Joins Fight Against COVID-19

Sure has given a new lease of life to a number of servers, dedicating them to the fight against coronavirus via an online project called Folding@home, run by Stanford University.

Folding@home is a crowd-sourced supercomputer carrying out coronavirus protein sequencing to help better understand the virus. Viruses use proteins to suppress immune systems and reproduce themselves. While there are many experimental methods for determining viral protein structures, they only reveal a single snapshot of a protein’s usual shape and do not consider that proteins have lots of moving parts. The protein structures that scientists are unable to see experimentally may be the key to discovering a cure for coronavirus.

As calculations suggest that a coronavirus vaccine could take 18 months to develop, Sure has dedicated some physical servers to the Folding@home software which runs computer simulations to better understand the composition of viral proteins. The telecoms industry has played a critical role in providing connectivity during the lockdown and Sure hopes to contribute further by offering additional resources to Folding@Home.

Scott Kenyon, security architect at Sure, said: “As a group, we have been working hard to support the community and keep people connected during the coronavirus outbreak. Using some spare server capacity to assist the Folding@home initiative is our way of contributing to the wider fight against coronavirus and we have been running the software for over a month.

“Each simulation that you run is like buying a lottery ticket. The more tickets we buy, the better our chances of hitting the jackpot. For this reason, we have been talking to our engineers to see how we can run as many computer simulations as possible across the group and we would like to encourage the Guernsey community to download the Folding@home software and join the fight.”

To take part in the initiative, islanders will need to download the Folding@home software onto their computer. The software, which can be found on the Folding@home website, then downloads ‘work packages’ and carries them out in the background or when the computer is idle. Folding@home provides the option to be a part of a team and encourage users to rack up simulations together. There are several Guernsey teams however to encourage as many islanders as possible to take part, Sure has created its own team which users can join by simply adding the team number 256994 when installing the software.

Ryan Bourgaize, an engineer at Sure who has spearheaded the company’s involvement, added: “We’re looking forward to seeing the island get involved with Folding@home and hope that by creating a team, the community can feel as though they are doing their part in the pandemic.

“We’re proud to support this initiative as it’s our way of assisting the push towards the light at the end of the tunnel and the end of lockdown. Folding@home is even being supported by Microsoft Azure’s chief technology officer, Mark Russinovich, who recently tweeted that they too have contributed some computers.”

To see how many simulations the Sure team have done so far, visit https://stats.foldingathome.org/team/256994 and for more information on Folding@home visit https://foldingathome.org/covid19/

#SupportingOurCommunity #GuernseyTogether

ENDS

Issued by Emily Chapman, Orchard PR, 01481 251251, emilyc@orchardpr.com

Notes to editors:

About Sure

 

www.sure.com

 

Twitter: https://twitter.com/SureGuernsey?lang=en

Facebook: https://www.facebook.com/SureGsy/

LinkedIn: https://www.linkedin.com/company/sure-international

 

Headquartered in Guernsey, Sure provides telecommunications and related services across the Channel Islands, the Isle of Man and in the British Overseas Territories of Ascension, Falklands, Saint Helena and Diego Garcia.

Sure provides fixed voice, mobile, broadband and Cloud services in the Channel Islands and Isle of Man. In the British Overseas Territories, Sure operates under exclusive licences with full-feature networks delivering voice, broadband data services and, in certain markets, TV.

The corporate division of the business, Sure International, specialises in offshore connectivity, enabling those companies that operate in the islands to reliably and efficiently connect and transact with their global partners.

Sure’s approach to business is based on its values of simplicity, trust, one team and customer-driven. The last of these values has resulted in annual multi-million-pound investments to provide customers with the best and latest services to meet their needs.

Customer experience is at the heart of Sure’s approach and the company was found to have the most satisfied customers in the Channel Islands in a 2018 study carried out by the independent regulator in the islands. In the Isle of Man, Sure was rated the best overall network (Source: a Sure-commissioned independent study carried out by Systemics group, 2017).

Sure is a member of the Batelco Group, a leading telecommunications provider to 14 markets spanning the Middle East & Northern Africa, Europe and the South Atlantic and Indian Ocean.



GO Malta

The Power of Connectivity

The Power of Connectivity.
GO at the very heart of the community, keeping people and businesses connected, and its role in the Covid19 pandemic

 

It’s been six weeks since Covid-19 first hit our shores. It’s been weeks of surreal and unprecedented changes forced onto the Maltese community. Amidst the flurry of activity, some businesses have completely overhauled their operations to set up for remote working, investing hundreds and thousands of euros of unplanned resources to adjust to this new reality. Other businesses have had to close their doors, and with that, many have lost their livelihoods, whilst others have taken some time out to rethink their future. Families have taken on a whole new juggling act, quickly and often shifting between working from home, parenting, home schooling and getting the next meal on the table. Others have had to move out of the family home to ensure the ones they love remain safe and healthy. We have all been impacted in one way or another but one thing we keep seeing and feeling is how important it is for us all to stay connected.

 

As people have been pushed into isolation, technology has been the one driving force that has kept the whole community connected. People are working from home, some businesses have moved online, schools have gone from physical to virtual classrooms, and video chats have swiftly replaced social meetings and gatherings. This notwithstanding, many service providers, including telecommunication companies are considered as essential, and therefore are required to continue offering services, many times with customer facing employees still very active in the community.

 

‘At GO we have been preparing for this new reality before the first case was recorded in Malta. As a company, we are privileged to have such a critical role in society, especially during such difficult times. Our services allow people to remain connected to the people they care for, to continue to enjoy countless hours of entertainment from the safety of their homes, whilst having all the necessary means to face the current challenges as comfortably, and sustainably as possible. Our services have allowed many businesses to be agile enough to set up remotely and continue with their operations with as minimal disruption as possible,’ said Nikhil Patil, CEO at GO plc.

 

‘GO was one of the very first companies that started detailed contingency planning well before the pandemic reached Malta. This allowed us to act fast in line with recommendations from health authorities and Government. We have a huge responsibility to our employees and their families, to customers and to the community in general – a responsibility we take incredibly seriously. We cannot serve our customers and ensure service continuity unless our workforce is well protected,’ continued Nikhil.

 

Employee safety and wellbeing took top priority from the get go. GO ensured that any member of its workforce that could work remotely, had the necessary means to do so. The call centre was mobilised and is now operating from all corners of the island. Within days, most of the organisation was working efficiently from home. Frontline employees were equipped with all the necessary safety gear and training required for them to carry out their duties safely and responsibly and processes were adapted accordingly. Retail outlets were decked with perspex screens and are deep cleansed and fumigated weekly. As the situation evolved, GO also offered alternative accommodation and extended subsidies for those front line employees who live with vulnerable individuals, and whom are also critical for service continuity.

 

‘As a company, we have done everything we possibly can to keep our employees safe, protected and connected with each other, through regular check ins, online mental and physical wellbeing initiatives and others aimed at connecting them on matters beyond business,’ explained Sarah Camilleri, Head of HR. ‘One cannot underestimate the complexities that a large company like GO faces. However we have stood up to the challenge, kept employees updated with everything that we have been doing and continue to do in the fight against covid19. I really feel that GO has clearly demonstrated that connectivity can surpass most boundaries,’ she continued.

 

Fighting this pandemic is a collective effort. It is only by doing our individual parts that one can minimise the spread as much as possible and overcome the challenges that it brought about. In an organisation like GO, where personal interaction is the order of the day, practicing social distancing is a challenge in itself.

 

‘We feel the pain and understand the challenges just like everyone else. We understand how disruptive the pandemic has been to businesses because we have lived it ourselves. This allowed us to develop bespoke solutions for our many business customers in a bid to assist them face these challenging times. We also appreciate that social distancing does not mean emotional or psychological distancing. The very nature of our business helps us, and others, manage this situation by overcoming the physical barriers through communications technology,’ said Nikhil.

 

‘We have gone above and beyond to help the community stay connected. It is in times like these that our purpose and values are put to the test. Over the years, GO has been in the drivers’ seat in ensuring a truly digital Malta and the past few weeks have been a real showcase of what we do best – keeping Malta connected and leaving no one behind in the process,’ continued Nikhil.

 

In an effort to encourage people to stay home, GO opened up its premium channels to all its customers, offering thousands of hours of rich TV content from movies to series on its GO Stars channel or through its On-Demand platform. It also offered free access to its TV App to everyone, even those that are not GO customers. To date, close to 6000 non-GO customers are enjoying live TV, movies and series on demand, over this App. This offer is still open. Individuals simply apply for the credentials for the APP through GO’s website.

 

For those individuals whose lives have been completely disrupted by Covid-19, who are at the very front line fighting this fight and are at most risk of contracting the virus, GO extended 1000 free minutes and 100GB of mobile data so that they can stay connected to family and friends. These include doctors and nurses and other medical staff at the very front line, as well as those in the civil protection department, including the police force, armed forces and firefighters. This offer is ongoing until the worst of the pandemic is over. GO also ensured that those customers stranded in travel banned countries had sufficient means of keeping in touch with family with peace of mind by additional credit or discounts on their respective bills.

 

‘In these difficult circumstances, we all have a collective responsibility towards the country and to each other. We have done all that is reasonably possible to ensure that no one is left behind during this crisis, which is impacting businesses in all sectors, including ours. This means that we have to allocate our resources responsibly and efficiently, especially in view of the lack of visibility as to how long this crisis will last,’ explained Nikhil.

 

In addition to ensuring that its employees, customers and community remained safe and connected, GO also had to ensure the resiliency of its networks and infrastructure in view of increased traffic. In the past month, GO has experienced an all-time record high of traffic on all its networks, with traffic on its mobile network increasing by more than 50%, whilst that on its fixed telephony network has more than doubled.

‘We have invested over 240 million Euros in our network over the past 10 years to ensure it is resilient enough to cope for such demand. We have committed a further 100 million to the roll-out of TrueFibre technology to every household in the next four years. This is when the real investment we have made in our infrastructure will start to pay off. It would be naïve of me to say that these circumstances are not a test on our infrastructure or our products because they are.  We have indeed noticed record traffic levels over the past few weeks. However, despite the measures we had to implement in relatively short order, the fact that we had to continue to service our customers with a reduced workforce whilst maintaining service quality, and at the same time, shifting many of our services online, we have not experienced marked degradation in actual service,’ said Nikhil.

GO can confirm that it has remained vigilant in its efforts to ensure that the network continues to operate well. In fact, it has increased capacity in areas such as Mater Dei and Boffa Hospitals and other high usage areas to relieve potential congestion.

The outbreak of Covid19 also meant revisiting some of GO’s processes in order to cater for emerging requirements as the situation evolved. As it shifted many of its business processes online, GO also strengthened its online and digital teams to complement its call centre services.

‘Customers can connect with our agents, purchase new products, upgrade or top up their services, pay bills and make use of a host of other services from the comfort and safety of their homes. We have invested heavily in our online and digital platforms over the past few months and we strongly encourage people to use them, especially during these times when we collectively need to respect social distancing rules,’ he explained. ‘We understand and appreciate that not everyone may be equally digitally savvy but our agents are there to help with whatever our customers need’.

Covid19 has taken everyone by storm and will undoubtedly leave a mark on everyone’s life.

 

‘I am always proud of GO and what we do, but it is in moments like these that I am reminded of how incredibly privileged we are to have such an important role in Maltese society – of how our work keeps people connected, of how we do everything in our power so that no one is left behind. Do we do everything perfectly? Definitely not. Are we fully prepared for what lies ahead? Possibly. But one thing I can confidently agree to, is our commitment to do better and to do right by our customers,’ concluded Nikhil.



Sure Network Resilience

Sure sees a 45% increase in home broadband usage since lockdown

Sure continues to play a critical role in providing connectivity for the community, with a 45% increase in home broadband traffic seen since the States of Guernsey announced the lockdown on 24 March.

With many islanders required to work or study from home and practice social distancing, Sure has reported a dramatic increase in home broadband traffic from an average usage of 51GB a week to 74GB a week per household. The community is also staying in touch over the phone regularly, with calls on mobile phones doubling during the lockdown period.

Sure has seen 1,100 customers apply for the free upgrade from the basic to standard home broadband service which has doubled customer speed from an average of 16Mbps to 34 Mbps until 30 June.

Despite a huge increase in demand and a dramatic change in home broadband consumption, Sure’s network has met the increased demand and continues to have spare capacity. Prior to the lockdown, peak hours for home broadband were between 5pm and 11pm as people returned from school and work and went online at home. Sure’s network usage data has revealed that the hours of high traffic volume have spread out across the day from 10am until 11pm. According to the data, the demand for home broadband has also increased in the evening during lockdown as islanders stay in touch with their loved ones using the internet instead of face-to-face contact and watch popular TV streaming services.



Monaco Telecom completes Vodafone Malta acquisition

Company appoints new CEO and defines strategic focus

Monaco Telecom, which today completed its €250 million acquisition of Vodafone Malta, will focus on driving network investment and innovation to broaden its appeal among Maltese customers.

Monaco Telecom’s CEO Martin Peronnet, said: “We are delighted to be in Malta and believe our Group brings a unique blend of international experience, coupled with a deep understanding of smaller markets. We’ve conducted this acquisition with passion and dedication, and view it as key to our strategy.

Mr Peronnet said the company would be fully focused on Vodafone Malta customers, especially during this extraordinary period in which the world is struggling to counter the disruption caused by the COVID-19 pandemic. He also sent out a strong message of support to Vodafone Malta staff, who are working hard in the current difficult climate to continue delivering stellar service.

Monaco Telecom also announced it had appointed Tamas Banyai as Vodafone Malta’s new CEO following the departure of Sonia Hernandez.

Mr Banyai, who has led Vodafone Malta’s Consumer Business Unit since 2014, will bring a customer-centric vision to the company.

He said: “This is a timely move for Vodafone Malta as Monaco Telecom’s international experience prepares us for the future at a time when customer needs are changing fast and we have to adapt to globally challenging times.

“My background gives me a thorough understanding of customers’ changing needs and, with our new shareholders, we will be focusing on network investment and customer experience. The purpose of our company is to connect Malta for a better future and the need for delivering on this is now more pronounced than ever.”

Monaco Telecom, which recently acquired Epic – the first alternative operator in Cyprus – is a member of NJJ Holding, an ambitious European family of telecoms companies made up of leading operators in the markets of Monaco, Switzerland, Ireland, Cyprus and, as of today, Malta. French Entrepreneur Xavier Niel, who controls NJJ Capital, also holds controlling stakes in Iliad telecommunication services in France and Italy.

Monaco Telecom received the Malta Communications Authority’s regulatory approval for the acquisition of Vodafone Malta on March 17. The company will continue to operate under the Vodafone brand for a transitional period.

ENDS

 

About Monaco Telecom
Monaco Telecom is the incumbent operator of the Principality of Monaco, delivering fixed, internet, TV, mobile services, as well as international data connectivity, housing and cloud services. Monaco Telecom has developed a strong technological approach to telecommunications: in July 2019, Monaco Telecom was the first operator to launch 5G with a nationwide coverage; and in fixed broadband, it provides 1Gbs access to all households. Monaco Telecom is the only shareholder of Epic, leading alternative operator in Cyprus and of Vodafone Malta, the leading mobile operator in Malta. Monaco Telecom is owned by the Government of Monaco and by NJJ, a fast growing European telecoms family.

About Vodafone Malta
Vodafone Malta is Malta’s leading telecoms and technology service provider, offering state-of-the-art mobile, fixed telecommunication and internet solutions for its customers. The company operates Vodafone Supernet, Malta’s best mobile network certified by Umlaut.

 

MEDIA CONTACT:

Ariadne Massa
PR Strategist | Media Insiders
T: +356 7979 5533 | E: amassa@mediainsiders.com.mt

Steve Mallia
PR Strategist | Media Insiders
T: +356 7943 0026 | E: smallia@mediainsiders.com.mt



Post Luxembourg - News

5G or the Digital Luxembourg Programme

The 5G technology deployment strategy is part of Luxembourg’s digitisation programme. After focusing its efforts on the 4G fixed and mobile Internet network, Luxembourg’s current aim is to be a leading digital player with 5G. The reasons are two-fold. On the one hand, the country must respond to the targets adopted by the EU Telecom Ministers. On the other hand, we respond to a growing need for speed due to new uses: 4K is becoming more widespread, streaming is becoming a norm and the number of eGamers is rising. All of these habits call for a higher network capacity and low latency. But 5G is so much more! For Luxembourg, this new stage of digitisation represents a major socio-economic step forward for both individuals and businesses. Citizen’s quality of life will be improved with developments in many areas: transport, industry, security, health, the Internet of Things, etc. And the deployment of 5G will also increase the attractiveness of Luxembourg by affirming that it is a ground for innovation for setting up new businesses. To sum up, in Luxembourg, 5G will be the electronic communication infrastructure of the future.



Manx Telecom - News

Manx Telecom on schedule to bring fibre to more than 20% of Island homes and businesses

Fibre broadband is widely acknowledged as being essential for the future success of all leading economies. There is strong evidence – including research commissioned by the UK telecoms regulator Ofcom – which shows a strong, positive, relationship between broadband speed and economic growth. In the next few years fibre enabled countries are likely to see the fastest growth in GDP, and they will have a competitive edge when it comes to attracting new businesses. Manx Telecom began investing in fibre in early 2018 to keep the Island ahead of the curve. By the end of 2019 more than 20% of Isle of Man homes and businesses will have access to FTTP (Fibre To The Premises) services. That means coverage here is approximately two and a half times better than in the UK where (according to the most recent Ofcom statistics) only eight per cent of homes and business have access to fibre.

In this interview Sutha Siva, Manx Telecom’s Chief Operating Officer, explains how the Isle of Man’s premier communications company is leading the drive to keep the Island in the technology fast lane.

Why is fibre availability so important to the Isle of Man’s future as an international business centre?

Fibre is now the standard that’s expected by businesses in all leading economies because providing a fibre optic cable right into the premises creates a superior broadband infrastructure that won’t be surpassed by other technologies in the foreseeable future. Businesses in the vast majority of sectors of the Isle of Man’s economy want fibre, and when we talk to international businesses that are considering setting up here, fibre availability is often at the top of the list of priorities. Without fibre, the Isle of Man would be at a serious disadvantage compared to rival jurisdictions. Manx Telecom has always been committed to investing in infrastructure to ensure that businesses have access to technology which gives them a competitive advantage. For many years the Isle of Man has been ahead of the UK in terms of average broadband speeds, but we knew long ago that fibre was essential – that’s why we began our roll-out nearly two years ago in early 2018. We’re proud to announce that by the end of 2019 more than 20% of the Island’s premises will have access to fibre.

What advantages will fibre deliver to businesses here on the Island?

Businesses that become early adopters can gain many advantages. That can be from improving efficiency because fibre speeds up all online tasks, or by providing better customer experience – for example, hotels and other businesses in the visitor sector improving broadband experience for guests. Or, it can be by seizing ‘Internet of Things’ (IoT) opportunities which fibre creates to bring new products and services to market. Fibre represents the dawn of a new era within which technological innovation can be paired with business innovation. We’re ready for the future and we’re determined that businesses in the Isle

of Man will be too. In the longer term fibre will also pave the way for 5G, the next generation of mobile technology which has the potential to create even more opportunities, especially for IoT applications. 

Finally, is the roll-out of FTTP just a matter of installing more fibre cables?

No, far from it. Installing fibre cables is not an easy task in itself because it requires complex, time-consuming tasks to be carried out by experienced teams of technicians and engineers with highly-specialised skills. It requires a combination of arduous tasks such as laying cables in already congested underground ducts or drilling channels for new ducts, and technical precision with tasks such as splicing fibre optic cables. Our technicians and engineers are supported by colleagues who map out and plan the fibre roll-out to make it as efficient as possible – not an easy task when you consider that there are more than 40,000 homes and businesses on the Island in urban and isolated rural locations. Our fibre project touches all aspects of our business, but it’s led by a specialist team who spent two years acquiring the knowledge and skills required to do this work. That process is ongoing as we continue to invest in the training necessary to further improve the abilities of each team member. Our fibre specialists are among 300 Manx Telecom employees who are by far the biggest, most experienced, and highly skilled team of communications technology professionals on the Island. No other business can match our skills and experience in fibre technology – and that’s proven by the fact we have already demonstrated our ability to deliver fibre to nearly a quarter of the Island’s homes and businesses.



Andorra Telecom - News Digital Transformation

The digital transformation of Andorra Telecom will make it possible to eliminate paper consumption

The introduction of electronic documents and the implementation of the biometric signature allow us to save 70 per cent in one year

Andorra Telecom is committed to the process of becoming paper free. The company has set the end of 2020 as the deadline to fully operate with digital documents both internally and with customers. If the first step was to stop sending invoices to customers’ homes in 2018, in 2019, many internal procedures have been digitised and the biometric signature began to be applied within the commercial agency just a few days ago.

The results can already be seen. From the 540,000 sheets of paper consumed in 2018, just 162,000 sheets were expected to have been consumed by the end of 2019, which represents a 70% reduction in one year. Translated into environmental impact, this represents a saving of 95 trees and 190 million litres of water.

Andorra Telecom spokesman, Carlos Casadevall, explained this, telling the media how, thanks to the biometric signature and digital documentation management, users can now leave the agency with no paperwork. “All documentation is sent to them via email. If a customer so requests, they can be sent the corresponding printed copy but, as evidenced by the implementation of electronic invoicing, the majority of customers have no problem in completely eliminating paper copies”, he stated.

Greater efficiency and security

Users will have fast access to information about the products they have contracted through the customer area of the website and the Andorra Telecom application. The electronic document management model not only seeks to reduce environmental impact but also leads to improved efficiency and guarantees information security.

The paper elimination plan is part of the ambitious digital transformation programme that is being developed this year. Among the measures that are being implemented is the generation of a new user experience through digital channels in order to ensure that almost all interactions with customers can be made through the app and the website; the introduction of artificial intelligence, the use of data to offer more personalised services and a better customer experience, the automation or robotization of many internal tasks, the implementation of a digital platform to train workers, favouring innovation, the implementation of flexible work methodologies, etc.



Andorra Telecom - 5G News

Andorra Telecom will begin to roll-out 5G next summer

Jordi Nadal reports on the company’s pilot trial at the opening ceremony of Company Conference Day, dedicated to the digital transformation of commerce

During the Company Conference, the Director of Andorra Telecom, Jordi Nadal, announced that the roll-out of the 5G telephone network will commence next summer with a pilot trial in the urban area made up of Andorra la Vella and Escaldes-Engordany. Nadal, who was tasked with opening the event with a talk on the latest trends in telecommunications, highlighted the advantages of this new technology, which will allow browsing speeds of 1,000 Mbps, a very high concentration of devices operating in the same area and very low latency.

During the conference, the telephone operator’s director explained that during the initial phase the same 4G hub will be used, adapted to allow the connection of new 5G aerials and mobile devices enabled to operate in it, before transferring to a 5G hub in a second phase.

From an infrastructure perspective, the General Manager of Andorra Telecom also referred to the Internet of Things (IoT) network, explaining that coverage for the Lora network was now available in all districts. This network allows monitoring with sensors that transmit very little information, which operate from remote locations and with a long-life battery. Nadal reported that Andorra Telecom will begin marketing services on this network shortly. Among its uses, he explicitly referred to measuring the levels of liquids in tanks or temperature alarms in remote locations.

In recent years Andorra Telecom has displayed a strong commitment to the automation of processes. Nadal believes that personnel can be relieved of repetitive tasks at an affordable cost. “Automated processes not only offer high availability, but reduce errors and are scalable. In addition, they can be implemented without changing the company’s IT systems”, he declared, urging companies to discover the use cases developed by Andorra Telecom.

The talk covered other technologies such as blockchain, big data and artificial intelligence.

The speaker Marc Vidal, a specialist in Digital Economy, gave the main speech of the conference, one that was highly inspiring in its tone. His talk “The digital challenge in the small business” focused on highlighting the key role of people in the technological revolution. He insisted that adapting to new technologies is not an option, and that all sectors, and particularly the retail sector, need “to take part in this revolution”.

Vidal presented cutting-edge applications in the field of Artificial Intelligence, big data and automation, while emphasising “the opportunities offered by all these innovations”. The capacity of the country’s main economic driving forces, such as tourism and commerce, to implement digital transformation will determine Andorra’s future model.

The Company Conference concluded with a round table on the future of the commercial sector, in the presence of the President of Shopping Mile, Sònia Yebra, the representative from Sogar, Marc Soliva, and Pyrénées Andorra’s CRM analyst, Marta Ballús.

The Company Conference, an annual event organised by Andorra Telecom, was attended by approximately 180 professionals and entrepreneurs.